Terms of Service – LuLu Apparels

Last Updated: [15/Aug/2025]

Welcome to LuLu Apparels (“Company”, “we”, “our”, “us”).
These Terms of Service (“Terms”) govern your access to and use of our website [www.luluapparels.com] (“Website”) and all products and services offered by LuLu Apparels.

By accessing or using our Website, you agree to be bound by these Terms.
If you do not agree, please do not use our Website.

These Terms comply with:

• Indian Contract Act, 1872
• Information Technology Act, 2000
• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Consumer Protection (E-Commerce) Rules, 2020
• Digital Personal Data Protection Act (DPDP Act) 2023
• Applicable provisions under Indian law

1. Definitions

• “Website” refers to [yourwebsite.com] operated by LuLu Apparels.
• “User”, “You”, “Your” refers to any visitor, buyer, or user of our Website.
• “Products” refers to all clothing and accessories offered for sale on the Website.
• “Service” refers to browsing, purchasing, or interacting with our Website.
• “Order” refers to any purchase request placed on the Website.

2. Eligibility

To use our Website, you must:

• Be at least 18 years old, OR
• Use the Website under the supervision of a parent/guardian.

By using our Website, you confirm that:

• You are legally capable of entering into a binding contract (as per Indian Contract Act, 1872).

3. Account Registration

You may be required to create an account to purchase products.

You agree to:

• Provide accurate and complete information
• Maintain confidentiality of your login credentials
• Be responsible for all activities under your account

LuLu Apparels is not responsible for any unauthorized access resulting from your negligence.

4. Products & Availability

We offer:

• T-shirts, oversized tees, hoodies, sweatshirts, and apparel
• Accessories (if applicable)

All products shown are subject to availability.
We reserve the right to:

• Limit quantities
• Discontinue designs
• Modify prices
• Update product details
• Correct errors in description or pricing

5. Pricing & Payment

All prices displayed:

• Are in Indian Rupees (INR)
• Are inclusive/exclusive of GST (as mentioned)
• May change without notice

We accept payments through:

• Razorpay
• PayU
• PhonePe
• UPI
• Net Banking
• Wallets
• Cards (Visa, MasterCard, RuPay)

5.1 Payment Security

All payments are processed through PCI-DSS compliant secure gateways.
We do not store full card details.

5.2 Failed Transactions

If money is deducted but order not confirmed:

• Refund is issued automatically by the payment gateway within 5–7 working days.

6. Order Acceptance & Cancellation

Your order is considered accepted only when:

• Payment is confirmed
• Order is processed
• You receive an order confirmation email/SMS

We reserve the right to cancel your order due to:

• Inventory issues
• Pricing errors
• Fraudulent/suspicious activity
• Invalid shipping address

If cancelled, the refund will be processed within 7–10 working days.

7. Shipping & Delivery

We ship across India via trusted logistic partners such as:

• Delhivery
• Ekart
• BlueDart
• DTDC
• India Post

7.1 Estimated Delivery

Delivery timelines depend on:

• Location
• Courier partner speed
• Order volume during festivals/sales

We are not liable for delays caused by:

• Courier issues
• Strikes
• Natural events
• Address inaccuracies

8. Returns, Refunds & Exchanges

Your purchase is protected under our Return & Refund Policy.
We encourage you to read it carefully.

We follow:

• Consumer Protection Act, 2019
• E-Commerce Rules, 2020

Items may be eligible for return/exchange if:

• You received the wrong product
• You received a damaged/defective product
• The size does not fit (if exchange allowed)

Returns must meet the conditions mentioned in our official policy.

9. User Responsibilities & Conduct

You agree NOT to:

• Use the Website for illegal activities
• Copy, reproduce, or distribute our products or designs
• Upload harmful code, viruses, or scripts
• Misuse discount coupons
• Impersonate another person
• Violate intellectual property rights
• Post abusive, defamatory, or harmful content
• Attempt hacking, scraping, or reverse-engineering
• Use bots or automated tools to access the Website

Violation may result in:

• Account suspension
• Order cancellation
• Legal action

10. Intellectual Property Rights

All materials belong to LuLu Apparels, including:

• Designs
• Logos
• Graphics
• Images
• Text
• Website content
• Illustrations
• Branding elements

You may NOT:

• Copy
• Modify
• Resell
• Distribute
• Create derivative works

without prior written permission.

11. Third-Party Links

Our Website may contain links to external sites.
We are not responsible for:

• Their content
• Their policies
• Their actions

Use of third-party websites is at your own risk.

12. Privacy & Data Protection

Your personal data is handled as per our Privacy Policy, which complies with:

• DPDP Act 2023
• IT Act 2000
• SPDI Rules 2011

By using our Website, you consent to data collection, usage, and processing as described.

13. Disclaimer of Warranties

Our Website and products are provided on an “as-is” basis.
We do NOT guarantee:

• Website error-free performance
• Uninterrupted access
• 100% accuracy of product colors
• Availability of all items
• Future pricing stability

14. Limitation of Liability

To the fullest extent allowed by Indian law:

LuLu Apparels is NOT liable for:

• Loss of data
• Loss of profits
• Business interruption
• Delays caused by courier partners
• Misuse of your account
• Technical issues beyond our control

Our total liability is limited to the amount you paid for the product.

15. Indemnification

You agree to defend, indemnify, and hold harmless LuLu Apparels from any claims, damages, liabilities, losses, or expenses arising from:

• Violation of these Terms
• Misuse of the Website
• Infringement of any rights
• Breach of laws

16. Changes to Terms

We may update these Terms at any time.
The updated version will be posted with a revised Last Updated date.
Continued use of the Website means you accept the updated Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of courts in:

📍 [Your City, India]

18. Grievance Officer (Mandatory Under Indian Law)

Name: [Insert Name]
Designation: Grievance Officer
Email: [Insert Email]
Phone: [Insert Number]
Address: LuLu Apparels, [Your City & Full Address]

We will acknowledge complaints within 48 hours and resolve them within 30 days, as required by law.

19. Contact Information

For any queries related to these Terms:

📩 Email: [support@luluapparels.com]
📞 Phone: [ 95 – 2626 – 8877 ]
🏢 Address: LuLu Apparels, India