We www.luluapparels.com collects the following personal data about you: Contact and account information. The personal details provided when users sign up to create an account to receive services on the sites. This includes user’s first and last name, e-mail address, telephone number, date of birth, occupation, user identification number and password. Information about user transactions. The information provided when users wish to purchase, sell or trade products, or engage in other transactions made available through the service. This includes first and last name, e-mail address, telephone number, billing address, payment information, images of products associated with the transaction, and product preferences.
Information provided by telephone. We have customer service agents available to speak with customers 10 AM – 6 PM IST ( India ). Calls may be recorded and any personal information, including payment information, provided over the telephone will be collected and stored.
Technical information. If you use our service, we may collect technical information from your device, which we describe in more detail in the “Cookies” section of this Privacy Policy.
Information provided to third parties. We collect personal information about our users from third party platforms that document users’ experience with our Service, such as product reviews and customer surveys.
Other Information. We collect any other personal details you choose to provide to us when corresponding with us by e-mail, participating in surveys, sweepstakes, contests, or otherwise visiting and interacting within our service.
For our business transactions, including, to perform a contract with you, to respond to your inquiries and fulfill your requests, to send administrative information to you, such as information regarding the service, to complete and fulfill any requests buy a product, to fulfill your product search preferences, to perform quality controls and customer satisfaction, to provide authentication, verification, and accurate assessment of a product; and provide you with related customer service, including engaging in communications regarding product repairs, maintenance and shipments. Such use is necessary for the performance of the service between you and us.
To communicate with you in connection with our marketing initiatives, sweepstakes, contests or user or customer surveys. We may use any information you choose to submit in response, provided that you give us your consent to being contacted in this way at the time you provide us with the personal information.
For security purposes, such as to protect our company, our customers, or our platforms.
For legitimate business interests, such as to address complaints you make, to administer our platforms, to better understand how visitors interact with our Services and ensure that our Service is presented in the most effective manner from your computer/device.
For appropriate legal reasons, such as to comply with legal process, respond to requests from public and government authorities, including those outside your country of residence, enforce our terms and conditions, protect our operations, protect our rights, privacy, safety or property, to allow us to pursue available remedies or limit damages we, or other third parties, may sustain.
For consented reasons. We may use personal data for other purposes which you have consented to at the time of providing your data.
Vendors and Service Providers: We may disclose information about you to vendors, suppliers and service providers we retain in connection with our business, such as website hosting, data hosting, data analysis, order fulfillment, information technology and related infrastructure provision, customer relations management, email delivery, or auditing.
Disclosure Permitted by Law: We may disclose information collected about you to law enforcement authorities, government or public agencies or officials, regulators, and/or to any other person or entity having appropriate legal authority or justification for receipt of your information, if required or permitted to do so by law or legal process, to respond to claims, or to protect our rights, interests, privacy, property or safety.
Cookies: Our Services may use persistent and temporary “cookies” and similar technologies (collectively, “cookies”). Cookies are small text files sent to your computer for record keeping purposes and this information is stored in a file on your computer’s hard drive. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Information collected through the use of cookies includes user operating system data, unique device ID, app usage data, login information, browser type and version, time zone setting or browser plug-in types and versions, location data, content interaction information, device functionality and service metrics information, such as when a device is in use, application usage, connectivity data, and occurrences of technical errors.
We use cookies for several purposes, including: (i) to improve user experience, (ii) to collect anonymous and aggregated statistical data about users’ visits or use of our Service. We use this data to analyze how our Service is used and to improve it, as well as (iii) to advertise third party products online.
Unless you set up your internet browser (e.g. Mozilla Firefox or Google Chrome) not to accept cookies, it will accept the use of them. You can always disable cookies in your browser’s preferences even if you have consented to the use of cookies in the past. You may also delete cookies stored on your computer at any given time. Please note that disabling cookies may negatively impact your online experience on the Service and prevent you from logging in to our website.
Google Analytics: We use Google Analytics and other digital optimization providers to help us get a better understanding of how visitors use our website and software application, and to facilitate interest-based advertising associated with users’ Google account and other devices used by them. The information generated by the Google Analytics cookie about users of our Service is transmitted to and stored by Google. If you do not want your activity on this website to be tracked by Google Analytics, you may opt out by using this link: http://tools.google.com/dlpage/gaoptout?hl=en.
We take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and administrative procedures to help safeguard and secure your information from loss, misuse, unauthorized access or disclosure, alteration or destruction. We also require that our vendors implement similar or greater information security measures with respect to personal information that they might process on our behalf.
Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our Service, you are responsible for doing everything you reasonably can to keep these details secret. You must not share your password or log-in details with anyone else.
Because no security system is 100% secure, we make no warranties in connection with the security of the information you provide to us via the Service.
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.
The Service may contain links to other web sites operated and maintained by third parties. We have no control over the nature, content and availability of those sites. Access to those third party sites are available only as a convenience. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views or practices expressed within them. We recommend that you become familiar with the privacy statements and contractual terms associated with those third party sites. Any reliance you place on such information is therefore strictly at your own risk.
We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you first agree to such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us.
We process and store information subject to this Privacy Policy in India. We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Service prior to the effective date of the changes. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.
If you have any further queries or concerns regarding our Privacy Policy mail to luluapparels@gmail.com
