FAQs & Help – Lulu Apparels
1. What is Lulu Apparels?
Lulu Apparels is an Indian online fashion brand offering comfortable everyday wear like T-shirts, oversized tees, hoodies, and regional-inspired designs made for modern lifestyles.
2. Do you sell for men or women?
Our styles are men, women, and unisex friendly. Each product page clearly mentions fit and sizing details to help you choose confidently.
3. What is your delivery time?
• Metro cities: 2–4 working days
• Tier 1 & 2 cities: 3–6 working days
• Rest of India: 5–9 working days
Delivery time may vary slightly based on location.
4. Do you ship across India?
Yes, we deliver to 26,000+ pincodes across India.
5. Why is Cash on Delivery (COD) not available for my order?
To ensure faster deliveries, smoother service, and fair pricing for all customers, we currently offer prepaid orders only on selected products or locations.
COD often leads to order rejections and delays, which increases logistics costs and waste. By focusing on prepaid orders, we’re able to deliver better quality, quicker shipping, and exclusive deals more efficiently.
Don’t worry — we use 100% secure payment gateways, and your order is always protected.
6. How can I track my order?
Once your order is shipped, you’ll receive:
• Courier partner name
• Tracking ID
• Tracking link via SMS/email
7. What sizes do you offer?
• Regular fit: S to XXL
• Oversized fit: S to XXL
Please refer to the Size Guide on each product page.
8. Are your products true to size?
Yes. Regular fits follow standard sizing.
Oversized styles are intentionally relaxed and loose.
9. What fabric are your T-shirts made of?
Most of our T-shirts are made from premium high quality ring spun soft cotton, or cotton blends, chosen for comfort, breathability, durability and sustainability.
10. Can I cancel my order?
Yes, orders can be cancelled before dispatch.
Once shipped, cancellation is not possible.
11. What is your return policy?
We offer returns within 7 days of delivery for eligible products.
Items must be:
• Unused
• Unwashed
• With original tags
12. How do I request a return or exchange?
Email our support team with:
• Order ID
• Reason for return/exchange
• Photos (if the item is defective)
Our team will guide you through the process.
13. How long does it take to receive a refund?
• UPI: 1–3 working days
• Cards / Net banking: 5–7 working days
• Wallets: Within 24 hours
• COD orders: Store credit only
14. Are sale or deal products returnable?
Some sale or flash deal products may have limited return eligibility.
Please check the product page before purchasing.
15. Why do product prices change sometimes?
Prices may change due to weekly deals, flash sales, or limited-time offers.
Once the offer ends, prices return to normal.
16. Do you run frequent discounts?
No. We avoid constant discounts and instead offer occasional weekly deals or flash sales on selected products.
17. What are Regional Drops?
Regional Drops feature designs inspired by Indian languages, culture, and local vibes such as Kerala, Tamil, Kannada, Hindi, and more.
18. Are product images real?
Yes. We use real product photography.
Minor color differences may occur due to screen settings.
19. Is Lulu Apparels a sustainable brand?
We aim to follow responsible practices, focusing on durability, comfort, and reduced waste wherever possible.
20. How can I contact Lulu Apparels support?
You can reach us via:
• Contact form on our website
• Email mentioned on the Contact Us page
Our team responds as quickly as possible.
