Billing Terms & Conditions – LuLu Apparels
Last Updated: [15/Aug/2025]
These Billing Terms & Conditions (“Billing Terms”) explain how payments, billing, pricing, taxes, and charges work when you shop on LuLu Apparels (“Company”, “we”, “our”, “us”).
By placing an order on [ww.luluapparels.com], you agree to these Billing Terms along with our main Terms of Service and Privacy Policy.
These terms comply with:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000
- Digital Personal Data Protection Act (DPDP Act) 2023
- PCI-DSS payment standards
- RBI online payment guidelines
1. Pricing & Currency
- All prices are displayed in Indian Rupees (INR).
- Prices include or exclude GST (as displayed).
- Prices may change anytime without prior notice.
- Prices during festivals/sales may fluctuate due to promotional offers.
The price you pay at checkout is the final price for that moment.
2. Accepted Payment Methods
LuLu Apparels accepts payments through:
Online Payments
- Razorpay
- PayU
- PhonePe
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Debit Cards (Visa, MasterCard, RuPay)
- Credit Cards
- Net Banking
- Wallets (if applicable)
Cash on Delivery (COD) (Optional — enable/disable as needed)
- COD may include an extra handling fee.
- COD availability may vary by location and purchase amount.
All online transactions are 100% secure and processed through PCI-DSS compliant gateways.
3. Payment Security & Data Protection
We DO NOT store:
- Full card details
- CVV
- ATM PIN
- UPI PIN
All payments are encrypted and handled by certified gateways.
Payment gateway partners follow:
- PCI DSS Level 1 compliance
- RBI guidelines for online transactions
- Tokenization (for saved cards)
Your data is protected under:
- DPDP Act 2023
- IT Act 2000
- SPDI Rules 2011
4. Order Confirmation & Billing Verification
An order is confirmed only when:
- Payment is successfully received
- You receive an email/SMS confirmation
We may contact you for:
- Address verification
- Payment verification
- Order approval in case of suspicious activity
If verification fails, we may cancel the order for safety.
5. Failed or Pending Transactions
If money is deducted but your order is not confirmed:
- It is usually due to a bank or network delay.
- Payment gateway will automatically reverse the amount within 5–7 working days (Razorpay/PayU/PhonePe timelines).
- If not refunded in 7 days, contact your bank or our support.
LuLu Apparels is not responsible for delays caused by banking channels.
6. GST Invoices
We issue GST-compliant invoices for all orders.
Each invoice includes:
- GST details
- Itemized pricing
- GSTIN (if registered)
- Tax breakup
- Payment method
If you need a business invoice with GST input:
- Provide GSTIN at checkout
- Wrong or invalid GSTIN cannot be modified later
7. COD Billing Terms
If COD is available:
- COD may include an extra fee (e.g., ₹30–₹50).
- COD orders must be paid in cash only.
- Tampered or damaged COD packages should be refused at delivery.
- Repeated COD order cancellations may lead to account restrictions.
8. Payment Errors & Disputes
If you face:
- Double payment
- Incorrect charge
- Payment deducted twice
We will:
- Verify with payment gateway
- Refund extra amount within 5–10 working days after verification
Bank timelines may vary.
9. Promo Codes, Discounts & Credits
- Only one promo code can be applied per order.
- No refund for expired or invalid coupons.
- Discount values cannot be exchanged for cash.
- Store credits (if issued) cannot be transferred.
We reserve the right to disable or modify any coupon without notice.
10. Billing Address & Information Accuracy
You agree to provide:
- Complete and accurate billing information
- Valid contact details
- Correct UPI/card details
Incorrect information may lead to:
- Order delays
- Order cancellation
- Extra delivery charges
Repeated misuse may lead to account restrictions.
11. Fraud Prevention
We reserve the right to:
- Screen orders
- Verify identity
- Cancel suspicious transactions
- Block fraudulent users
Fraud may include:
- Unauthorized card use
- Fake addresses
- Chargeback abuse
- Repeated cash-on-delivery refusal
Legal action may be taken in extreme cases.
12. Refund Processing Timelines
Refunds (if eligible) follow these timelines:
| Payment Method | Refund Time |
| UPI | 1–3 working days |
| Wallet | Instant / 24 hours |
| Credit/Debit Card | 5–7 working days |
| Net Banking | 5–7 working days |
| COD | Processed to bank/UPI (2–5 working days) |
Note: Bank delays are outside our control.
13. Billing Errors
If you notice incorrect charges:
- Contact us within 48 hours of receiving your invoice.
- We will review and correct any genuine billing mistakes.
14. Modification of Billing Terms
LuLu Apparels reserves the right to:
- Update
- Modify
- Add
- Remove
any billing clause without prior notice.
Changes take effect immediately once posted on the Website.
15. Contact Information
For billing-related support:
📩 Email: [support@luluapparels.com]
📞 Phone: [ 95 – 2626 – 8877 ]
🏢 Address: LuLu Apparels, [ India]
