{"id":13,"date":"2025-12-03T21:11:45","date_gmt":"2025-12-03T21:11:45","guid":{"rendered":"https:\/\/luluapparels.com\/?page_id=13"},"modified":"2025-12-18T13:29:20","modified_gmt":"2025-12-18T13:29:20","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/luluapparels.com\/?page_id=13","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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Refund & Return Policy \u2013 LuLu Apparels<\/strong><\/h1>\n\n

Last Updated: [15\/Aug\/2025]<\/strong><\/p>\n\n

Thank you for shopping with LuLu Apparels<\/strong> (\u201cCompany\u201d, \u201cwe\u201d, \u201cour\u201d, \u201cus\u201d).
We want you to love what you buy from us.
This Refund & Return Policy explains how returns, exchanges, refunds, cancellations, and replacements work on [www.luluapparels.com]<\/strong>.<\/p>\n\n

This Policy complies with:<\/p>\n\n

    \n
  • Consumer Protection Act, 2019<\/li>\n\n
  • E-Commerce Rules, 2020<\/li>\n\n
  • Information Technology Act, 2000<\/li>\n\n
  • Digital Personal Data Protection Act (DPDP Act) 2023<\/li>\n\n
  • Standard ecommerce industry practices in India<\/li>\n<\/ul>\n\n

    By placing an order, you agree to the terms below.<\/p>\n

    \n

    1. Eligibility for Returns<\/strong><\/p>\n\n

    We accept returns only if the item meets the following conditions:<\/p>\n\n

    \u2714<\/strong> Return is requested within 7 days of delivery<\/strong><\/p>\n\n

    \u2714<\/strong> Product must be in:<\/strong><\/p>\n\n

      \n
    • Unused condition<\/strong><\/li>\n\n
    • Unwashed<\/strong><\/li>\n\n
    • Unworn<\/strong><\/li>\n\n
    • Not damaged<\/strong><\/li>\n\n
    • Free from perfume\/sweat\/smoke smell<\/strong><\/li>\n\n
    • Original tags, labels, barcode intact<\/strong><\/li>\n\n
    • Original packaging retained<\/strong><\/li>\n<\/ul>\n\n

      \u274c<\/strong> Returns not accepted if:<\/strong><\/p>\n\n

        \n
      • Product is used or washed<\/li>\n\n
      • Tags are removed<\/li>\n\n
      • Product is damaged due to customer handling<\/li>\n\n
      • Wrong product sent to warehouse<\/li>\n\n
      • Product intentionally damaged<\/li>\n\n
      • Return request is raised after 7 days<\/li>\n<\/ul>\n
        \n

        2. Items Eligible for Return\/Exchange<\/strong><\/p>\n\n

        You may return\/exchange the following:<\/p>\n\n

        \u2714<\/strong> T-Shirts<\/strong><\/p>\n\n

        \u2714<\/strong> Oversized tees<\/strong><\/p>\n\n

        \u2714<\/strong> Hoodies, sweatshirts<\/strong><\/p>\n\n

        \u2714<\/strong> Apparel with size issues<\/strong><\/p>\n\n

        \u2714<\/strong> Wrong item received<\/strong><\/p>\n\n

        \u2714<\/strong> Damaged item received<\/strong><\/p>\n\n

        \u2714<\/strong> Manufacturing defect<\/strong><\/p>\n\n

        If the item is out of stock, you may choose:<\/p>\n\n

          \n
        • Another size<\/li>\n\n
        • Another product<\/li>\n\n
        • Store credits<\/li>\n\n
        • Refund (only if our fault)<\/li>\n<\/ul>\n
          \n

          3. Items NOT Eligible for Return<\/strong><\/p>\n\n

          For hygiene & safety reasons, the following cannot be returned<\/strong>:<\/p>\n\n

            \n
          • Used\/worn apparel<\/li>\n\n
          • Super deals \/ clearance sale products<\/li>\n\n
          • Free gifts or promotional items<\/li>\n\n
          • Personalized \/ custom prints<\/li>\n\n
          • Intentionally damaged products<\/li>\n\n
          • Items purchased during special mega-sale events<\/li>\n<\/ul>\n
            \n

            4. Return Process<\/strong><\/p>\n\n

            Step 1: Raise a Request<\/strong><\/p>\n\n

            Email or WhatsApp us at:
            \ud83d\udce9 [support@luluapparels.com]<\/strong>
            with:<\/p>\n\n

              \n
            • Order ID<\/li>\n\n
            • Reason for return<\/li>\n\n
            • Clear product photos<\/li>\n<\/ul>\n\n

              Step 2: Approval<\/strong><\/p>\n\n

              Our team will review the request within 24\u201348 hours<\/strong>.<\/p>\n\n

              Step 3: Pickup<\/strong><\/p>\n\n

              After approval, a courier partner will pick up the product within 2\u20134 business days<\/strong>.<\/p>\n\n

              Step 4: Quality Check (QC)<\/strong><\/p>\n\n

              Once the product reaches our warehouse, QC takes 24\u201348 hours<\/strong>.<\/p>\n\n

              Step 5: Refund \/ Exchange<\/strong><\/p>\n\n

              If QC is passed, we initiate:<\/p>\n\n

                \n
              • Exchange<\/li>\n\n
              • Store credit<\/li>\n\n
              • Refund (if applicable)<\/li>\n<\/ul>\n
                \n

                5. Quality Check Failures<\/strong><\/p>\n\n

                Refund\/exchange will NOT be issued if:<\/p>\n\n

                  \n
                • Product is used or washed<\/li>\n\n
                • Stains, perfume smell, sweat marks found<\/li>\n\n
                • Tags missing<\/li>\n\n
                • Damage not matching customer claim<\/li>\n\n
                • Wrong item returned<\/li>\n<\/ul>\n\n

                  In such cases:<\/p>\n\n

                    \n
                  • Customer must pay re-shipping fee to get the item back<\/li>\n\n
                  • Refund is not applicable<\/li>\n<\/ul>\n
                    \n

                    6. Refund Types<\/strong><\/p>\n\n

                    We offer three types of refunds depending on the situation:<\/p>\n

                    \n

                    6.1 Instant Exchange<\/strong><\/p>\n\n

                    If your required size\/product is available, we ship it after QC.<\/p>\n

                    \n

                    6.2 Store Credits (Best Option)<\/strong><\/p>\n\n

                      \n
                    • Valid for 1 year<\/strong><\/li>\n\n
                    • Can be used on any product<\/li>\n\n
                    • Issued instantly after QC<\/li>\n\n
                    • Non-refundable, non-transferable<\/li>\n<\/ul>\n
                      \n

                      6.3 Refund to Original Payment Method (Only in specific cases)<\/em><\/strong><\/p>\n\n

                      Refunds are only applicable when:<\/p>\n\n

                      \u2714<\/strong> Wrong item received<\/strong><\/p>\n\n

                      \u2714<\/strong> Damaged product delivered<\/strong><\/p>\n\n

                      \u2714<\/strong> Manufacturing defect<\/strong><\/p>\n\n

                      \u2714<\/strong> Order cancelled before shipping<\/strong><\/p>\n\n

                      \u2714<\/strong> Pickup not possible due to courier unavailability (rare)<\/strong><\/p>\n\n

                      Refunds are NOT provided for:<\/p>\n\n

                        \n
                      • Size issues<\/li>\n\n
                      • \u201cChange of mind\u201d<\/li>\n\n
                      • Style\/color preference change<\/li>\n\n
                      • Wardrobe mismatch<\/li>\n\n
                      • Late delivery caused by courier<\/li>\n\n
                      • COD orders (store credit only)<\/li>\n<\/ul>\n
                        \n

                        7. COD Orders \u2013 Special Rules<\/strong><\/p>\n\n

                        For Cash on Delivery (COD):<\/p>\n\n

                          \n
                        • No direct refund to cash<\/li>\n\n
                        • Refund only as store credits<\/strong><\/li>\n\n
                        • COD convenience fee (if any) is non-refundable<\/li>\n\n
                        • Customer must provide UPI details if refund is approved due to defect\/wrong item<\/li>\n<\/ul>\n
                          \n

                          8. Refund Timelines<\/strong><\/p>\n\n

                          \n\n\n\n\n\n\n\n\n\n
                          Payment Method<\/strong><\/td>\nRefund Speed<\/strong><\/td>\n<\/tr>\n<\/thead>\n
                          UPI<\/td>\n1\u20133 business days<\/td>\n<\/tr>\n
                          PhonePe\/Wallet<\/td>\nInstant or 24 hours<\/td>\n<\/tr>\n
                          Credit\/Debit Card<\/td>\n5\u20137 business days<\/td>\n<\/tr>\n
                          Net Banking<\/td>\n5\u20137 business days<\/td>\n<\/tr>\n
                          COD<\/td>\nStore credits (24 hours after QC)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n

                          Bank delays may cause slight variations outside our control.<\/p>\n

                          \n

                          9. Replacement Policy<\/strong><\/p>\n\n

                          We offer free replacement if:<\/p>\n\n

                            \n
                          • Wrong product delivered<\/li>\n\n
                          • Wrong size sent by us<\/li>\n\n
                          • Defective item received<\/li>\n<\/ul>\n\n

                            Replacement will be shipped once QC is passed.<\/p>\n

                            \n

                            10. Order Cancellation Policy<\/strong><\/p>\n\n

                            \u2714<\/strong> Cancellation BEFORE shipping \u2192 Full refund<\/strong><\/p>\n\n

                            \u2714<\/strong> Cancellation AFTER shipping \u2192 Not possible<\/strong><\/p>\n\n

                            \u2714<\/strong> For COD, cancellation attempts after dispatch may lead to account restrictions<\/strong><\/p>\n\n

                            We reserve the right to cancel any suspicious\/unverified orders.<\/p>\n

                            \n

                            11. Wrong Address \/ Unreachable Customer<\/strong><\/p>\n\n

                            If delivery fails due to:<\/p>\n\n

                              \n
                            • Incorrect address<\/li>\n\n
                            • Phone switched off<\/li>\n\n
                            • Customer unresponsive<\/li>\n\n
                            • Order refusal at doorstep<\/li>\n<\/ul>\n\n

                              Reshipping charges will apply for re-delivery.<\/p>\n\n

                              Refunds are not applicable for refused orders.<\/p>\n

                              \n

                              12. Product Color Disclaimer<\/strong><\/p>\n\n

                              Due to different screens and lighting, product colors may slightly vary.
                              Returns cannot be accepted for minor color differences.<\/p>\n

                              \n

                              13. Misuse of Return Policy<\/strong><\/p>\n\n

                              We may block accounts for:<\/p>\n\n

                                \n
                              • Excessive returns<\/li>\n\n
                              • Fraudulent claims<\/li>\n\n
                              • Wardrobing (wear & return)<\/li>\n\n
                              • COD refusals<\/li>\n\n
                              • Abusive behavior towards support<\/li>\n<\/ul>\n\n

                                Legal action may be taken for fraudulent activities.<\/p>\n

                                \n

                                14. Changes to This Policy<\/strong><\/p>\n\n

                                LuLu Apparels may modify\/update this policy anytime.
                                Changes will be posted with an updated Last Updated<\/strong> date.<\/p>\n

                                \n

                                15. For Grievance (As per Indian Law)<\/strong><\/p>\n\n

                                Name :<\/strong> LuLu Apparels<\/strong>
                                \ud83d\udce9 Email: [support@luluapparels.com]<\/strong>
                                \ud83d\udcde Phone: [+91 95 2626 8877 ]<\/strong>
                                \ud83c\udfe2 Address: LuLu Apparels, [ India ]<\/p>\n\n

                                All grievances will be acknowledged within 48 hours<\/strong> and resolved within 30 days<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                Refund & Return Policy \u2013 LuLu Apparels Last Updated: [15\/Aug\/2025] Thank you for shopping with LuLu Apparels (\u201cCompany\u201d, \u201cwe\u201d, \u201cour\u201d, \u201cus\u201d).We want you to love what you buy from us.This Refund & Return Policy explains how returns, exchanges, refunds, cancellations, and replacements work on [www.luluapparels.com]. This Policy complies with: By placing an order, you agree […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund Policy | LuLu Apparels | Regional Slogan Tees & Everyday Comfort Wear<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/luluapparels.com\/?page_id=13\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy | LuLu Apparels | Regional Slogan Tees & Everyday Comfort Wear\" \/>\n<meta property=\"og:description\" content=\"Refund & Return Policy \u2013 LuLu Apparels Last Updated: [15\/Aug\/2025] Thank you for shopping with LuLu Apparels (\u201cCompany\u201d, \u201cwe\u201d, \u201cour\u201d, \u201cus\u201d).We want you to love what you buy from us.This Refund & Return Policy explains how returns, exchanges, refunds, cancellations, and replacements work on [www.luluapparels.com]. 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